You have just subscribed an expatriate insurance Mondassur or an insurance for student abroad, here is more information for :
- organizing for a medical emergency
- get your healthcare reimbursements
- contact our support platform
When should I go to the emergency room?
Not every medical situation requires you to go to the emergency room. You can also go to a doctor’s surgery the next day for a consultation.
The following cases do not, a priori, require emergency medical intervention:
- sunburn or minor burns,
- insect bites without other clinical signs,
- minor cuts,
- colds, coughs, sore throats,
- fever without convulsion for an adult,
- itching,
- MST
On the other hand, it is essential to go to the emergency department – which in some countries can also be in a dedicated medical center – in these cases:
- loss of consciousness,
- signs of heart attack or stroke, including limb paralysis,
- major head injuries, for example,
- continuous bleeding,
- animal bites that may require rapid rabies injections,
- sudden, severe pain,
- respiratory problems, poisoning,
- bloody vomiting and if you feel you need urgent medical attention.
- In the case of very young children, it is also important to anticipate certain emergencies, such as repeated vomiting linked to respiratory difficulties, and the rapid evolution of pathologies at an early age.
How can I get hospital treatment?
If you need to go to the emergency department and you are not hospitalized, this is considered a medical consultation that may give rise to medical examinations. If you need to be hospitalized, you need to contact our assistance platform so that we can put you in touch with the hospital where you are to manage your care. You will find the emergency number to contact on your policyholder card.
Obtain a certificate of insurance, your insurance card, details of your insurance coverage
You have access to your online policyholder area with your policyholder number and a password that you will need to define when you log in for the first time. You can obtain a certificate of insurance, your insurance card or view your policy coverages. You’ll find all our contact details here, 24 hours a day.
Get your medical expenses reimbursed
In your insured area, you can request compensation for any treatment costing less than €500 by sending us the invoice and medical prescription for your treatment. You can also ask us to cover the cost of hospitalization, or to obtain prior approval for certain treatments such as dental prostheses, or serial procedures such as physiotherapy sessions.
How can I contact Mondassur?
You have access to a 24-hour worldwide telephone assistance platform for all your emergency needs. Your worldwide security and peace of mind is our priority. You can reach our advisors during office hours on the European continent, and they’ll be able to advise you on the best formula for you.
